Delivery Options Overview

At ElOubour Store, we understand that fresh produce requires fast and careful handling. We offer reliable delivery services directly to your doorstep, ensuring your orders arrive as fresh as when they left the market. Our team carefully packs your fruits and vegetables to preserve their quality, crispness, and nutritional value during transit. Below is an overview of how our delivery process works

1. Place Your Order

Browse our fresh market, choose your favorite retail or bulk items, and proceed to checkout.

2. Order Confirmation

You will receive a confirmation message via email or phone with your order details and estimated delivery time.

3. Careful Packing & Dispatch

Our team meticulously hand-picks and securely packs your fresh produce before dispatching it with our drivers.

4. Receive Your Fresh Groceries

our order arrives right at your door. Please check your items upon delivery to ensure your complete satisfaction!

Exchange or Return of Goods

Because we deal exclusively in fresh, perishable agricultural products, our return policy differs from standard retail stores. We are committed to delivering the highest quality fruits and vegetables, but we require timely reporting if there is an issue.

All claims regarding damaged, spoiled, or incorrect items must be made within 24 hours of receiving your order. We cannot process claims or offer refunds for perishable goods after this timeframe has passed.

Returns or exchanges will not be accepted if:

  • the 24-hour reporting window has expired;
  • the produce has been washed, cut, cooked, or partially consumed;
  • the items have deteriorated due to improper storage by the customer after delivery;
  • the issue is simply buyer’s remorse (e.g., ordering the wrong item by mistake).

For approved claims, we will promptly issue a replacement, provide store credit, or process a refund based on your original payment method.

FAQs

My order hasn’t arrived yet. Where is it?

We do our best to deliver within your scheduled time slot, but occasional delays can happen due to unexpected traffic or weather conditions. You can check the real-time status of your order in your account dashboard. If your order is significantly delayed, please reach out to our support team at 01009972972, and we will track it down for you immediately.

Do you deliver on public holidays?

Yes, we understand that fresh food is a daily necessity! We deliver on most public holidays. However, our operating hours might be slightly adjusted during major holidays. Any changes to our delivery schedule will be clearly announced on our website banner and social media pages ahead of time.

Do you deliver to my postcode?

We currently deliver to a wide range of local areas and neighborhoods. To find out if we deliver to your specific location, simply go to the checkout page and enter your address, or view our coverage map on the Delivery page. If your area isn’t covered yet, stay tuned—we are constantly expanding!

Is next-day delivery available on all orders?

es! To ensure you receive the freshest produce straight from the market, most of our orders are fulfilled the next day. Just make sure to place your order before our daily cut-off time to secure your next-day delivery slot. Subject to stock availability.

Do I need to be there to sign for delivery?

Because our products are highly perishable, we strongly recommend that you (or someone you trust) are home to receive the order. To guarantee maximum freshness and prevent spoilage, we do not leave fresh fruits and vegetables unattended at the door or outside.